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Knowledge Base
Knowledge Base
General
5 Articles
How to install the Your Secure Cloud desktop application?
What is the difference between the Sync- and the Drive-Client?
I forgot my password. How do I reset it?
How do I change my email address?
How do I uninstall Your Secure Cloud?
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Sharing files and folders
5 Articles
How to share a file or folder?
Can I share files with others that are not using Your Secure Cloud?
Is it possible to set permissions for my shared folders?
Can I rename or move a shared folder?
What is the internal share link (smart link) used for?
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Desktop client and web app
5 Articles
How to install the Your Secure Cloud desktop application?
Can I choose which files to sync?
How to use the selective synchronization?
Can I add TrueCrypt containers for synchronization?
Where can i find my Your Secure Cloud-folder?
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Drive Client
2 Articles
How to install the Your Secure Cloud Drive Client?
What is the difference between the Sync- and the Drive-Client?
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Getting started
4 Articles
Step 1 – Install the client
Step 2 – Sync files with the cloud
Step 3 – Configure the mobile App
Step 4 – Share Files
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Security and privacy
6 Articles
How secure is Your Secure Cloud?
How to activate and use the 2-factor authentication?
Protect your data with Touch ID
How can I change my password?
How can i delete my account?
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Syncing and uploads
5 Articles
How to recover accidentally deleted files?
Can i exclude files or folders from syncing?
I have problems with the synchronization, what can I do?
What happens if the synchronization is interrupted?
How many devices can I connect to the cloud?
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Your Secure Cloud for Business
4 Articles
How to add new users?
How to create a group and use it
How can I use the audit log and what will be logged?
What happens if several people work on a file at the same time?
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Payment and billing
5 Articles
How can I expand/upgrade my storage?
Will my subscription automatically renewed?
How do I update my billing information?
How do I cancel my subscription?
How much does Your Secure Cloud cost?
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